RETURN & REFUND POLICY

Thank you for shopping with us. We are committed to providing a transparent, fair, and seamless shopping experience. This Return & Refund Policy explains when returns, replacements, and refunds may be available and how to request them.

By placing an order with us, you acknowledge and agree to the terms of this policy, subject to any mandatory consumer rights applicable in your country or region.

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1. RETURN ELIGIBILITY

We generally accept eligible return requests made within 30 calendar days of delivery, subject to the conditions below and applicable law.

To be eligible for a return, the item must:

- Be unused, unworn, unwashed, and undamaged.

- Be returned in the same condition in which it was received.

- Include the original packaging, tags, labels, accessories, and other included materials, where applicable.

- Be accompanied by valid proof of purchase, such as your order confirmation or receipt.

- Meet any additional requirements communicated by our Customer Support team.

Important: A return request does not automatically mean the return has been approved. All returns require prior authorization from our Customer Support team.

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2. HOW TO REQUEST A RETURN

To request a return, contact us at:

Email: supportrszofficial@gmail.com

Please include:

- Order number

- Product name

- Reason for the return

- Clear photographs or videos, when requested

- Any other information reasonably required to evaluate your request

Review & Approval

Our Customer Support team will review your request and determine whether it qualifies under this policy.

If your return is approved, we will provide you with specific return instructions and the applicable return address.

Do not send an item back before receiving return authorization and instructions from us.

Unauthorized or unsolicited returns may not be accepted or processed.

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3. DAMAGED, DEFECTIVE, WRONG, OR MISSING ITEMS

We want you to receive your order in proper condition.

If you receive an item that is:

- Damaged

- Defective

- Incorrect

- Missing components

- Significantly different from the product ordered

please contact us as soon as possible and, where applicable, within 30 calendar days of delivery.

For these cases, we may request:

- Clear photographs

- Videos showing the issue

- Photos of the shipping packaging and shipping label

- Your order number

- A description of the problem

This evidence may be required to investigate the issue with our fulfillment/shipping partner.

Possible Resolution

Depending on the circumstances and eligibility, we may provide:

- A replacement

- A refund

- A partial refund, where appropriate

- Another reasonable resolution

We will determine the appropriate resolution based on the circumstances of the case and the applicable policies of our fulfillment and shipping partners.

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4. LOST, UNDELIVERED, OR SHIPPING-RELATED ORDERS

If your order appears to be lost, undelivered, or affected by a significant shipping issue, please contact us so we can investigate the shipment.

We may request tracking information, delivery details, or other information necessary to investigate the matter.

Where the shipment qualifies for a resolution under the applicable shipping or fulfillment policy, we may offer a replacement or refund, as appropriate.

Important: Delivery estimates are not always guaranteed. Delays may occur because of customs, weather, carrier disruptions, holidays, incorrect address information, or other circumstances outside our reasonable control.

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5. CUSTOMER-REQUESTED RETURNS & CHANGE OF MIND

Returns based solely on change of mind, personal preference, or dissatisfaction with the product's appearance or suitability may be subject to additional conditions.

Examples include:

- “I changed my mind.”

- “I don't like the product.”

- “I ordered the wrong size.”

- “I ordered the wrong variant.”

- “I no longer want the product.”

Such returns are not automatically eligible for a refund.

If we agree to accept a customer-requested return, we may require the customer to pay the applicable return shipping costs, unless otherwise required by law or agreed by us in writing.

Please contact Customer Support before returning any such item.

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6. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is shipped to an address incorrectly entered by the customer, we may not be able to provide a refund or replacement.

If you notice an address error before your order has been fulfilled or shipped, contact us immediately. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after fulfillment has begun.

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7. NON-RETURNABLE ITEMS

Certain products may be non-returnable or non-refundable, except where required by applicable law.

These may include:

- Perishable goods, including certain food, flowers, or plants

- Personalized or customized products

- Personal-care, hygiene, beauty, cosmetic, or skincare products where return restrictions apply

- Hazardous materials

- Gift cards

- Final-sale products

- Promotional or clearance products, where clearly identified as final sale

- Products that cannot reasonably be resold for health, safety, or hygiene reasons

Additional product-specific exclusions may apply and will be identified where appropriate.

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8. EXCHANGES & REPLACEMENTS

We generally do not guarantee direct exchanges.

If an eligible item needs to be replaced, we may provide a replacement shipment depending on product availability and the circumstances of the case.

For ordinary customer-requested exchanges, you may be required to return the original item first and place a new order for the replacement.

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9. RETURN SHIPPING COSTS

Return shipping responsibility depends on the reason for the return.

If the item is damaged, defective, incorrect, or otherwise qualifies for a seller/fulfillment-related resolution:

We may provide or reimburse appropriate return shipping where applicable and where the claim is approved.

If the return is requested because of customer preference or change of mind:

The customer may be responsible for return shipping costs, unless applicable law requires otherwise.

Do not ship a product to any return address until we have provided return instructions.

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10. RETURN INSPECTION

Once an authorized return is received, the item may be inspected to determine whether it satisfies the requirements of this policy.

We may reject or adjust a refund if:

- The item has been used or damaged after delivery.

- The item is missing required components.

- The item does not correspond to the approved return.

- The return was made without authorization.

- The item does not meet the applicable return conditions.

Where required by applicable law, these conditions will not limit your statutory rights.

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11. REFUND PROCESS

Once an eligible return or refund claim has been approved, we will process the applicable refund to the original payment method, unless otherwise agreed or permitted by law.

Depending on the payment provider or financial institution, additional processing time may be required before the funds appear in your account.

Refund timing can vary depending on your payment provider, bank, or card issuer.

If you believe your refund has been approved but has not appeared after the applicable processing period, please contact us at:

supportrszofficial@gmail.com

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12. PARTIAL REFUNDS

In certain circumstances, we may issue a partial refund instead of a full refund.

This may apply where:

- The product has a minor issue that does not justify a full refund.

- Only part of an order is affected.

- The customer agrees to keep an item in exchange for a partial refund.

- Another partial-refund arrangement is appropriate under the circumstances.

Any partial refund will be communicated to the customer before processing where appropriate.

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13. MULTIPLE ITEMS IN ONE ORDER

If multiple products are purchased in the same order, each product may be evaluated individually.

A problem with one product does not necessarily make the entire order eligible for a full refund.

Refunds may therefore be issued only for the eligible affected item(s).

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14. FRAUDULENT OR ABUSIVE RETURN REQUESTS

We reserve the right to investigate suspicious, fraudulent, or abusive refund and return requests.

This may include:

- Repeated excessive refund requests

- False damage claims

- Evidence that has been manipulated

- Returning a different product

- Returning an item that was not purchased from us

- Providing false or misleading information

Where permitted by law, we may decline or restrict abusive refund requests.

This does not affect any mandatory consumer rights.

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15. EU & OTHER MANDATORY CONSUMER RIGHTS

If you are located in a jurisdiction that provides mandatory statutory cancellation, withdrawal, return, refund, warranty, or consumer-protection rights, those rights will apply regardless of anything stated in this policy.

For example, certain customers in the European Union may have statutory cancellation/withdrawal rights, subject to applicable law and statutory exceptions.

Nothing in this policy is intended to remove or restrict any non-waivable legal rights available to you.

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16. FULFILLMENT & THIRD-PARTY SHIPPING PARTNERS

Our products may be fulfilled and shipped through third-party fulfillment and logistics partners.

Where a return, replacement, refund, or shipping claim requires an investigation with a fulfillment or shipping partner, we may need to collect relevant information and evidence before determining the appropriate resolution.

Customers should never independently ship a return to a third-party fulfillment warehouse unless we have specifically authorized the return and provided the applicable instructions.

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17. POLICY UPDATES

We may update this Return & Refund Policy from time to time to reflect changes to our business practices, fulfillment arrangements, payment providers, applicable laws, or other operational requirements.

The “Last Updated” date at the top of this policy indicates when the policy was most recently revised.

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18. CONTACT US

If you have any questions about returns, refunds, replacements, or your order, please contact our Customer Support team:

Email: supportrszofficial@gmail.com

Please include your order number in your message so we can assist you more efficiently.

Thank you for shopping with us.