Terms of Service

Overview

Welcome to R.S.Z - Chosen By Heart! The terms "we", "us", and "our" refer to R.S.Z - Chosen By Heart. We operate this store and website, including all related information, content, features, tools, products, and services to provide you with a curated shopping experience (the "Services"). R.S.Z - Chosen By Heart is powered by Shopify, which enables us to provide these Services to you.

The terms and conditions outlined below, along with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when accessing or using our Services. Please read these Terms carefully as they contain important legal rights, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not access or use our Services.

Section 1 - Access & Account Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any of your minor dependents to use the site under your supervision.

To purchase products or browse our store, you may be required to provide personal data such as your email address, billing details, payment methods, and shipping address. You warrant that all information provided is accurate, complete, and current. You are solely responsible for maintaining the security of your account credentials and for all activities conducted under your account.

Section 2 - Products & Availability

We strive to display the colors, features, and details of our products as accurately as possible. However, actual visual representations may vary depending on your display settings and device configuration. We do not warrant that product appearances or quality will meet every personal expectation.

We reserve the right to limit the sales or quantities of our products to any person, geographic region, or jurisdiction at our sole discretion. Product descriptions, specifications, and pricing are subject to change at any time without prior notice.

Section 3 - Orders & Acceptance

Placing an order constitutes an offer to purchase. R.S.Z - Chosen By Heart reserves the right to accept, reject, or limit your order for any reason prior to dispatch. Your order is officially accepted only upon transmission of our order confirmation and successful payment processing.

Purchases made through our store are intended exclusively for personal or household use, and not for commercial resale or unauthorized export. All returns and exchanges are governed by our Refund Policy.

Section 4 - Pricing & Payment

All posted prices, discounts, and promotional offers are subject to change without notice. Prices charged will reflect rates in effect at the time your order is submitted, as detailed in your confirmation email. Unless stated otherwise, prices do not include taxes, shipping fees, or international customs duties.

You represent and warrant that (i) your credit card or payment information is accurate and authorized, (ii) your payment provider will honor the charges, and (iii) you will pay the total billed amounts, including applicable shipping fees and taxes.

Section 5 - Shipping & Delivery

Delivery dates and estimates are provided for convenience only and are not guaranteed. R.S.Z - Chosen By Heart is not liable for shipping delays caused by carrier disruptions, customs holds, or unforeseen logistics delays. Title and risk of loss pass to you upon our delivery of items to the shipping carrier.

Section 6 - Intellectual Property Rights

All original content, visual designs, brand assets, images, text, audio, software, and underlying codebase on our storefront are owned by or licensed to R.S.Z - Chosen By Heart and protected under domestic and international intellectual property laws.

You are granted a limited license for personal, non-commercial use only. You may not reproduce, distribute, modify, republish, or commercialize any site content without our prior express written permission.

Section 7 - Optional & Third-Party Tools

We may provide access to optional third-party integrations and software tools that we neither monitor nor control. These tools are provided "as is" and "as available" without warranties or endorsements of any kind. Your use of optional third-party tools is entirely at your own risk and subject to the terms of the respective third-party provider.

Section 8 - Third-Party Links

Our Services may contain links or embedded functionality leading to third-party websites. We are not responsible for inspecting or evaluating third-party content and assume no liability or responsibility for third-party products, services, or policies.

Section 9 - Shopify Platform Relationship

R.S.Z - Chosen By Heart is hosted on the Shopify platform. While Shopify provides the underlying e-commerce technology, all merchant transactions, product fulfillment, and sales agreements are executed directly between you and R.S.Z - Chosen By Heart. You hereby release Shopify and its affiliates from any claims or liabilities arising out of your purchases from our store.

Section 10 - Privacy & Data Handling

Your submission of personal information through the store is governed by our Privacy Policy. Because our store is hosted on Shopify, your operational data may also be processed by Shopify in accordance with Shopify's Privacy Policy to ensure secure order execution and service delivery.

Section 11 - User Feedback & Reviews

If you submit product reviews, suggestions, ideas, or feedback ("Feedback"), you grant R.S.Z - Chosen By Heart a perpetual, worldwide, royalty-free license to edit, reproduce, publish, and distribute such materials in any medium for operational or promotional purposes. We retain no obligation to keep feedback confidential or compensate users for submissions.

Section 12 - Prohibited Conduct

You may use our Services strictly for lawful purposes. You are expressly prohibited from using our site or its content:

• For any illegal, deceptive, or fraudulent purpose.

• To violate any local, national, or international regulations or laws.

• To infringe upon or violate our intellectual property rights or those of third parties.

• To upload malicious code, viruses, or track/collect personal data of other users.

• To bypass, alter, or breach security features or automated access controls (including unauthorized web scraping or agentic bot deployments).

We reserve the right to suspend or terminate your account immediately for violating prohibited use terms.

Section 13 - Autonomous Agents

Software or automated agents accessing our store must identify themselves in HTTP user-agent headers (Agent/[name]), refrain from obfuscating automated traffic patterns, and adhere fully to technical rate limits and security protocols.

Section 14 - Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED, OUR SERVICES AND ALL PRODUCTS ARE DELIVERED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE STORE OPERATION.

Section 15 - Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, R.S.Z - CHOSEN BY HEART, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, OR SHOPIFY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR REPLACEMENT COSTS ARISING FROM YOUR USE OF OUR SERVICES OR PRODUCTS.

Section 16 - Indemnification

You agree to defend, indemnify, and hold harmless R.S.Z - Chosen By Heart, Shopify, and our respective affiliates and officers against any third-party claims, losses, damages, liabilities, or legal expenses arising out of your breach of these Terms or your violation of any law or third-party right.

Section 17 - Severability & Entire Agreement

If any provision of these Terms is deemed unlawful or unenforceable, that provision shall be severed without affecting the validity and enforceability of all remaining terms. These Terms of Service constitute the complete agreement between you and R.S.Z - Chosen By Heart regarding your use of the Services.

Section 18 - Governing Law

These Terms of Service and any purchase agreements shall be governed by and construed in accordance with applicable laws governing the corporate headquarters of R.S.Z - Chosen By Heart.

Section 19 - Changes to Terms

We reserve the right to update or replace any part of these Terms of Service by posting updates directly to our website. Your continued use of or access to our store following any changes constitutes full acceptance of those updates.

Section 20 - Contact Information

Questions regarding these Terms of Service should be directed to our customer support team:

• Store Name: R.S.Z - Chosen By Heart

• Support Email: supportrszofficial@gmail.com

• Customer Support Line: +92 306 2966207