Shipping Policy

At R.S.Z - Chosen By Heart, we are dedicated to delivering your orders swiftly, securely, and transparently. We partner with verified fulfillment centers across North America and globally to ensure a seamless delivery experience.

1. Order Processing & Handling

All orders are submitted to our fulfillment network immediately upon checkout confirmation.

Standard Processing Time: 1 to 2 business days (Monday through Friday, excluding public holidays).

Order Cut-Off Time: Orders placed after 5:00 PM (EST) will begin processing on the following business day.

Address Accuracy: Please double-check your shipping address during checkout. Once an order enters processing, we cannot guarantee address modifications or cancellations.

2. Domestic US Shipping (US Warehouses)

For orders fulfilled directly from our domestic US facilities, we utilize reliable tier-one shipping carriers including USPS, UPS, and DHL Express.

Shipping Method Estimated Delivery Time Shipping Cost

Standard US Delivery 2 to 5 business days Calculated at checkout (or Free on qualifying orders)

Express US Delivery 2 to 3 business days Flat rate specified at checkout

3. International Shipping

For international orders or items fulfilled through our primary international supply lines, orders are dispatched via trusted global courier networks.

Estimated International Shipping Time: 7 to 15 business days (depending on destination country and customs clearance).

Customs, Duties & Import Taxes: International orders may be subject to import duties, taxes, or customs clearance fees upon arrival in the destination country. These additional fees are the sole responsibility of the customer.

4. Order Tracking

Once your parcel is dispatched from our fulfillment center, an automated shipping confirmation email containing your official carrier tracking number will be sent to your registered email address.

Tracking Updates: Please allow 24 to 48 hours after receiving your tracking number for the carrier network to update scan events.

Track Your Order: You can track your shipment anytime via the link in your confirmation email or directly through our storefront tracking page.

5. Shipping Delays & Unforeseen Events

While we strive to ensure delivery within stated timeframes, R.S.Z - Chosen By Heart is not responsible for shipping delays resulting from external conditions beyond our direct control, including:

Severe weather conditions and natural disasters.

National postal strikes or holiday volume delays.

Customs processing delays in foreign jurisdictions.

If your order is delayed beyond our estimated delivery window, please reach out to our team so we can assist in locating your parcel.

6. Lost, Stolen, or Damaged Packages

Damaged Items: Please inspect your package upon delivery. If your item arrives damaged or defective, email us within 48 hours with clear photos or videos of the packaging and item. We will arrange a replacement or refund immediately.

Lost or Stolen Packages: If your tracking information confirms delivery to your address but you have not received your item, please check around your residence and consult with neighbors. If the package remains missing, contact us so we can open a formal trace with the shipping carrier.

7. Contact Information

If you have any questions regarding your shipment status, shipping options, or order tracking, please contact our dedicated support team:

Store Name: R.S.Z - Chosen By Heart

Support Email: supportrszofficial@gmail.com

Customer Support Line: +92 306 2966207